18個(gè)專業(yè)郵件模板！專治遲遲不回復(fù)不下單的客戶

時(shí)間：2023-06-07 22:15:02 | 來源：網(wǎng)站運(yùn)營(yíng)

時(shí)間：2023-06-07 22:15:02 來源：網(wǎng)站運(yùn)營(yíng)

18個(gè)專業(yè)郵件模板！專治遲遲不回復(fù)不下單的客戶：



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一.激活很久沒有下單的老客戶

專業(yè)郵件模板1：




“

By Dr. Mel Luthy, Chief Editor




We value all our business relationships with customers. We have especially enjoyed supplying your paper needs for the last five years. You understand, then, why we are concerned that you have not placed an order for the last six months. If we have offended you in any way, we sincerely apologize and want to regain your good will. We would appreciate knowing how to serve you better.




We have enclosed brochures of our new fall products. Since we have served you for such a long time, we can offer you prices that compare favorably with the prices on your previous contract. We are confident that both our new and standard products can meet your needs in every way. We hope to hear from you.




專業(yè)郵件模板2：




“

By Dr. Mel Luthy, Chief Editor




Last year was a great year for us. Why? Because we had the privilege of filling several large orders for you. We have not heard from you for several months, so it seems that you have forgotten us. Did we do something to offend you? Or have you been so busy that you inadvertently overlooked your need to reorder?




Providing excellent service to our customers is very important to us. Since we would hate to lose you as one of our most outstanding customers, reestablishing our rewarding business relationship is top priority. Is there a time that I might meet with you to discuss your concerns? Please call me at 555-5555, and I will find a time that is convenient for you.




Were you aware that last year several of our products won awards for quality and affordability? And that we have a new line of cleaning products that is environmentally friendly, yet powerful? Please take a moment to reconsider whether you want to miss out on the quality products we can provide at such a nominal cost.





專業(yè)郵件模板3：




“

By Dr. Mel Luthy, Chief Editor




Over the years you have been a loyal Doe customer, and we have enjoyed meeting your office-supply needs. However, we have not received an order from you in over three months, and we are concerned. Is there any way we can improve our service to you?




We are aware that during the trucking strike, many of our customers could not get their orders filled quickly. Since then we have taken steps to ensure that every Doe customer receives prompt, reliable service. Will you please let me know if we can do anything to win you back? I have enclosed a copy of our new fall catalog. Call me personally at 555-5555 if I can help.





專業(yè)郵件模板4：




“

Dear XXX,




Very glad to know from your web site, that you are the leading wholesaler of plastic products with most prestigious quality.




To be even more successful, you might look for a very capable & reliable producing supplier. XXX is a good one for you to rely on. We have passed ISO9001 since 2005, and our products has CE certificate.




Our satisfied customers include Dupont, Demag, Weland, Cas, Aliplast. I am very confident that when you work with us, you will have the same satisfaction.




Can you do me a favor? What we should do to apply for & become your new vendor?




Best regards,




XXXX




專業(yè)郵件模板5：




“

Dear John,




Good morning!




Ijust visited your web site, and know that you are the leading wholesaler in Poland for fashionable gloves, with prestigious reputation for the quality.




You may be happy to find a new reilaible source of gloves with superior quality & Reasonable prices. You can select from an abundant variety of premium quality Jeans with stylish originaldesigns updated every 6 monthes.




Our factory has a capacity of XXXX gloves monthly, probably the largest in China. Since 2009, we have passed ISO9001, and all our products has CE certificate. I attach the certificate images in the next email,please find them.




Our satisfied customers include XXX, XXX & XXX. I am confident that when you work with us, you will have the same satisfaction like them.




To enable you to get a good understanding of our quality and service, we would like to extend a very special offer for your first sample order, with 15% (only limited to the first container).In the next email, I will attach you the product catalogs. Please tell me what items are more salable for you.




Best regards,




Sam




PS: We are also very capable to custom make for you. Please just tell me the styles you select.




專業(yè)郵件模板6：




“

Dear XXX,




Good morning!




I am very glad to know you from your professional website, you are the leading company in Japan for machine vision system. I also notice that you pay much attention to lower your cost for quality machine vision system. That is where I can be of help.




May I introduce myself to you? I am XXX, from XXXX. We have been in machine vision system industry for more than XXX years. I am confident that we are capable to meet your quality standard, while cutting your cost by at least 10%. Please be sure, we are also very capable to custom produce with your drawings.




To enable you to evaluate our quality, may I invite you to visit our factory?(或者：may I send you a sample?)




Best regards,




XXXX





專業(yè)郵件模板7：




“

Dear XXX,




A good supplier will save you money and be free from trouble. Quality means a lot for a tyre wholesaler like you. To be safe from customer complaints, you may need a very reliable supplier to count on. We are a right one for you.




XXX has already 20 years professional experience in XXX tyre, & XXX tyre. Our factory passed XXXX. Customers like XXXX & XXXX are very satisfied with our tyres for many years.




To let you have more ideas about our tyres, in a separate email, I will send you our testing report by SGS.




We would very much welcome your enquiry, surely you will get our best price.




Best regards,




XXXX





專業(yè)郵件模板8：




“

Re: Lower your cost for baskets purchase by 20% more




Dear XXX,




Good morning!




I am very proud to find some baskets on your website are produced by us. (先建立同客戶的關(guān)聯(lián)感）Attached please find some pictures. (證明可信度）




You may save much cost by ordering directly from a manufacturing supplier like us. (給客戶的好處）When you make such decision, we would be pleased to offer you our hand for your first time importation, which is rather easy. （打消客戶的顧慮）




We have just released abundant new styles of Gift basket/Camping basket/Picnic basket, do you want to have a look at the new designs?




Best regards,




XXXX





專業(yè)郵件模板9：




“

Re: New Energy Saving Iron( 或者其他)




Dear Smith,




Leading companies such as XXXX, now use XXX as their reliable supplier for XXX products.




For a cost equating to XXX, your customers will be able to save energy cost by %.




The remarkable XXXX Iron uses (工藝) to:




同客戶相關(guān)的成果1

同客戶相關(guān)的成果2

同客戶相關(guān)的成果3




To test XXX’s effectiveness, you can arrange a free no-obligation trial now, by just replying this email. We will reply you immediately to arrange it.




Best regards,




XXXX





專業(yè)郵件模板10：




“

Re: Saving your purchasing cost for quality XXXX




Dear John,




When you next consider your arrangements for XXX products, I would welcome the opportunity to understand your requirements and situation.




Our customer include (XXX,XXX), who have found our XXX is superior in quality while saving them % cost from working with us.




I will send you more detailed information regarding this product in another email. When you receive it, can you please email me your requirement for this product?




Best regards,




XXXX





二. 客戶產(chǎn)品線已經(jīng)有我們的同類產(chǎn)品




當(dāng)客戶已經(jīng)從自己同行手里購(gòu)買同類產(chǎn)品的時(shí)候：好消息是確認(rèn)客戶對(duì)產(chǎn)品有需求，及立即的采購(gòu)計(jì)劃。壞消息是客戶可能對(duì)于現(xiàn)在的供應(yīng)商很滿意，并不要更換供應(yīng)商，此時(shí)殺進(jìn)去難度很大，而且需要經(jīng)過客戶的反復(fù)考驗(yàn)。




下手開發(fā)的幾個(gè)切入方向：




1. 不斷開發(fā)適合市場(chǎng)需要的新品，推薦給客戶。如果新品被選中，則可以順利建立關(guān)系 。




2. 考察客戶網(wǎng)站，看看客戶的用戶對(duì)于現(xiàn)有產(chǎn)品的反饋和投訴，試圖解決這些不被現(xiàn)有供應(yīng)商重視或者解決不了的問題，這些應(yīng)該是客戶很關(guān)注的。




3. 考察客戶銷量比較大的款式的產(chǎn)品，研究看是否有方法可以在保證質(zhì)量的情況下，大幅度降低成本，通過價(jià)格吸引客戶。




那么第一封開發(fā)信一定要直接突出自己的優(yōu)勢(shì)，如果你所能提供的和客戶現(xiàn)有的供應(yīng)商一樣，那客戶為什么要費(fèi)那么大的力氣換個(gè)供應(yīng)商呢？所以你需要給客戶充足的理由，開發(fā)信要開門見山，點(diǎn)出你能給客戶帶來的好處，并且要有充分的令人信服的論據(jù)來支撐你的觀點(diǎn)。




專業(yè)郵件模板11：




“

以推薦新品為方向切入




Hi John,




Good morning!




We are a candidate vendor for XXX company, currently we are serving XXXX，XXXX customers (先給2個(gè)大客戶的名字，最好是同目標(biāo)客戶時(shí)同類的。). We have passed ISO9001, and our products has passed UPC certificate. We are very confident that you can rely on us as a capable vendor.




I am writing to introduce a new product to you. This product is targeting 20-29 years’ lady. The sales in XXX market have proven to be very successful. Within only 2 months, the sales have reached 100000 units. I noticed from your web site, that 20-29 years’ lady is one of your major clientele, so introduction of product XXX should be a big sales hit for you.




BTW, we have the samples ready. Do you want to evaluate this new product XXXX?




Best regards,




XXXXX





專業(yè)郵件模板12：




“

以克服問題為方向切入




Hi John,




Good morning!




I just visited your web site, and studied your customers’ feedback on your product XXXX. It sounds that your customers (390 customers remarked online) are demanding to: XXXXX 陳述一下客戶潛在的問題。




We have successfully helped 20 customers solved this problem. XXXXX(描述一下細(xì)節(jié)，給點(diǎn)具體的信息。不要太詳細(xì)，留個(gè)伏筆，下次再聯(lián)系他)




Very briefly about ABC Company, we have abundant experience serving XXXX，XXXX customers (先給2個(gè)大客戶的名字，最好是同目標(biāo)客戶時(shí)同類的。). We have passed ISO9001, and our products has passed UPC certificate. We are very confident that you can rely on us as a capable vendor.




May you give me a chance to present you more information on this? I will be glad to send you more detailed information upon your consent.




Best regards,




XXXX





專業(yè)郵件模板13：




“

以降低成本為方向切入




Hi John，




Good morning!




We are a candidate vendor for XXX company, currently we are serving XXXX，XXXX customers (先給2個(gè)大客戶的名字，最好是同目標(biāo)客戶時(shí)同類的。). I am writing to tell you, that we are able to cut your cost for XXX　item by 20%, thanks to the current break-through innovation on the production process.




The reduction in cost will not in any way influence the quality. We have passed ISO9001, and our products has passed UPC certificate.




What products are you currently purchasing? May I make an offer to you based on these items for you to compare?




Best regards,




XXXX





三. 詢問采購(gòu)業(yè)務(wù)的負(fù)責(zé)人




清楚了客戶的興趣之所在，以及自己公司和產(chǎn)品的優(yōu)勢(shì)，研究清楚如何引起客戶強(qiáng)烈的興趣后，就要考慮這封開發(fā)信要發(fā)給誰了。




找到具體的聯(lián)系人，會(huì)讓開發(fā)信的成功率數(shù)倍提高。學(xué)習(xí)利用谷歌找到采購(gòu)負(fù)責(zé)人很重要，參考：找不到客戶采購(gòu)郵箱？其實(shí)你只需要精通谷歌搜索。如果找不到采購(gòu)負(fù)人，就直接搜“@客戶網(wǎng)站.com”,找到客戶公司任何一個(gè)聯(lián)系人，再向他們問采購(gòu)負(fù)責(zé)人的聯(lián)系方式，成功率也很高。




新手切忌不問收件人是誰，上來就推銷，說一通套話我們是最大的，我們是質(zhì)量最好的，最便宜的。推銷會(huì)讓客戶很反感，尤其是收件人并不是具體負(fù)責(zé)采購(gòu)的人，看到這樣的推銷信，直接就刪除或者丟到垃圾郵件箱里了。




這封郵件的目的要清楚，就是找到相關(guān)的采購(gòu)負(fù)責(zé)人。客氣禮貌地說明來意，郵件可以簡(jiǎn)短點(diǎn)。




專業(yè)郵件模板14：




“

詢問相關(guān)業(yè)務(wù)的聯(lián)系人（已知聯(lián)系人，不知聯(lián)系方式）




Re: Hi Mary, can you tell me the email of Mr. XXXX?




Dear Mary,




Hope you have a nice day today.




Can you tell me the email address of Mr. XXXX?




I would very much appreciate your help.




Best regards,




XXXX




專業(yè)郵件模板15：




“

詢問相關(guān)業(yè)務(wù)的聯(lián)系人（不知聯(lián)系人，不知聯(lián)系方式）




Re: Hi Mary, may I ask you for a favor?




Dear Mary,




Hope you have a nice day today.




We are a qualified supplier of XXX Company, we can help you to save at least 15% of your purchasing cost for product XXXXX.




May I ask you for a favor? Who should we contact for evaluating this further?




I would very much appreciate your help.




Best regards,




XXXX





四. 客戶產(chǎn)品線還沒有我們的同類產(chǎn)品




如果客戶產(chǎn)品線里還沒有我們的同類產(chǎn)品，對(duì)于你來說是個(gè)潛在的機(jī)會(huì)。如果是個(gè)大客戶，開發(fā)的周期會(huì)很長(zhǎng)，因?yàn)榇蠊咀鰶Q策流程很長(zhǎng)，需要不同部門的審批。從客戶的立場(chǎng)來想，當(dāng)我們不知道一個(gè)新品的時(shí)候，有供應(yīng)商來找我們。我們會(huì)是什么樣的一個(gè)判定流程呢？




1.這個(gè)產(chǎn)品是什么？為什么我要加入現(xiàn)有產(chǎn)品線？




2.嗯，這個(gè)產(chǎn)品不錯(cuò)。這家公司資質(zhì)如何？有能力保證品質(zhì)和供應(yīng)嗎？




3.他有能力做，價(jià)格是否有競(jìng)爭(zhēng)力？我是否要比較一下其他的供應(yīng)商？




所以我們初期的目標(biāo)應(yīng)該設(shè)定為讓客戶接受這個(gè)產(chǎn)品，第二步的目標(biāo)是讓客戶接受我的公司。如果客戶第一步對(duì)產(chǎn)品感興趣了，此時(shí)要及時(shí)介紹公司，證明你們有能力提供高品質(zhì)的產(chǎn)品，保障供應(yīng)。




第一封開發(fā)信需要把新產(chǎn)品介紹給客戶，同時(shí)，還要把產(chǎn)品的益處，能給客戶帶來什么商業(yè)利益講清楚，如果有銷售統(tǒng)計(jì)數(shù)據(jù)證明這個(gè)產(chǎn)品快速上升趨勢(shì)的話則最好。




專業(yè)郵件模板16：




“

Dear John,




I just visited your web site, and found that you are not offering XXX products to your customer yet.




The sales of XXXX product in your local market grows very fast. The sales are expected to be very hot in 2023.




May I give you a little more information regarding XXX products for your study?




Target: It targets 30-40 years old man.




Features:




Price range:




Landed cost for you:




Estimated sales for you:




BTW, we have samples ready, do you need a sample to evaluate it?




Best regards,




XXXX





這封開發(fā)信的重點(diǎn)在于讓客戶知道有這么一款產(chǎn)品，市場(chǎng)上銷量不錯(cuò)。產(chǎn)品介紹的側(cè)重點(diǎn)在于讓客戶直觀地評(píng)估該產(chǎn)品帶來的收益，所以一些信息如目標(biāo)市場(chǎng)價(jià)，采購(gòu)成本，銷量等都很有幫助。




五. 利用展會(huì)作為契機(jī)




我們一直使用integrated marketing。




國(guó)外有研究，平均每個(gè)客戶要觸動(dòng)8次才能合作。所以我們每次展會(huì)前都會(huì)發(fā)送大量的郵件給客戶。正好也是一個(gè)借口，客戶一般不反感。如果能去參展，我們展會(huì)流量會(huì)增大，能當(dāng)面談當(dāng)然成功率要提升很多。如果客戶不去，也沒關(guān)系，他至少了解我們多一次。這種方法宣傳既有重點(diǎn)，又有廣度。那些到了展會(huì)的客戶可以進(jìn)一步深談，而沒有去的客戶也加深了一次對(duì)公司的印象，公司堅(jiān)持參展對(duì)于客戶來說也是實(shí)力展示和傳遞信心。




專業(yè)郵件模板17：




“

Re: Hi Mike, will you visit the Canton Fair on April 15th, 2022?




Hi Mike,




Will you visit the coming Canton Fair? If so, will you please visit us at: booth XXXXX,




We have plenty of new products to be released then. Please follow the following link to preview the new products. http://www.XXX.com A % promotional discount is offered on the fair.




I look forward to seeing you there.




Best regards,




XXXX




專業(yè)郵件模板18：




“

Dear XXX,




We hereby sincerely invite you to visit our booth at 展館 from 時(shí)間 as the 展會(huì) is coming.




Our company is a professional 產(chǎn)品. We specialize in designing and manufacturing 產(chǎn)品. We constanly update models and develop new products. Providing everycustomer superior quality products at competitive price .




It would be a great pleasure to meet you at the exhibition.We expect to establish long-term business relations with your company in future.




Exhibition Center : 展館地址




Booth Number : 展位號(hào)




Date :時(shí)間




Yours sincerely,




XXX





模板文字僅供參考，思路引導(dǎo)才最重要。不同的客戶，應(yīng)采取不同的策略和技巧。






客戶想要的是什么？

只有被打動(dòng)的客戶才會(huì)回復(fù)，也只有解決了客戶的疑問，滿足了客戶的需求，客戶才會(huì)把訂單交給你。






客戶背景調(diào)查與分析思路




只有做足功課，調(diào)研客戶的興趣點(diǎn)，才能搔到客戶的癢處。上客戶網(wǎng)站、社交賬號(hào)（Facebook、領(lǐng)英等）里分析，在Google、購(gòu)物網(wǎng)站里研究該行業(yè)客戶的特點(diǎn)和痛點(diǎn)。補(bǔ)充：1.調(diào)查分析客戶背景。2.分析調(diào)查產(chǎn)品市場(chǎng)。




所有的切入方向都是建立在獲知客戶的痛點(diǎn)并準(zhǔn)確傳達(dá)產(chǎn)品價(jià)值上，基于客戶痛點(diǎn)解決現(xiàn)存的問題，更要幫助客戶發(fā)現(xiàn)潛在的問題，創(chuàng)造客戶的需求。




則一切水到渠成！



END







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